Das Club Hotel

TERMS AND CONDITIONS

 

 General conditions for accommodation and provision of additional services (restaurant, conference hall, parking) in DAS Club Hotel Sunny Beach

 

 

 

These general terms and conditions (GTC), subject to adjustments, apply directly or indirectly to all services provided by DAS Club Hotel, including reservations made through www.dasclubhotels.com, tour agents, tour operators and partners of the Hotel. You can meet them online, via mobile devices, on site, by email or by phone. By requesting a reservation for accommodation and / or providing an additional service in and browsing and using our website, regardless of which platform, including those of tour agents, tour operators and partners of the Hotel (hereinafter referred to as "website"), you confirm that you have read, understood and accepted the terms and conditions set out below.

 

These GTC apply to all reservations for accommodation and / or provision of additional service in DAS Club Hotel, as well as for all visitors to the material base of the Hotel, regardless of whether they have made a reservation for accommodation or service.

 

These GTC, as well as the online accommodation reservation service provided (the “service”), are owned and operated by DAS Club Hotel (hereinafter referred to as “us”, “we” or “ours”, or “Hotel / a ")

Our services are available for personal and non-commercial use. For this reason, you are not allowed to resell, to create a deep-link (placing "links" to subpages of the site, and not only to its title page), to copy, monitor (eg using programs for spying or tracking information, so-called spider and scrape programs), post, download or reproduce on any information, text, software, products or services offered and available on our website, for any commercial or competitive actions or purposes without the express consent of the Hotel.

 

Prices and guarantee for the best price

The prices on our website www.dasclubhotels.com are highly competitive and include VAT and all other fees and taxes and (may change depending on tax changes and internal regulations of the hotel management), unless otherwise stated on our website or in the booking confirmation email.

In some cases, our website shows lower prices for certain types of accommodation. However, for those prices set by the Hotel, special restrictions and conditions may apply regarding the possibility of cancellation or regarding the ways to refund the value of the reservation.

Please check the room description and the corresponding price carefully for such restrictions and conditions before booking.

The currency calculator is for information only, as it is not as accurate and up-to-date as possible. Actual prices may vary.

Obvious errors on our website (including typographical errors) are not binding.

All special offers are specially marked.

 

Charging

We do not add additional (reservation) fees to the price of the room and do not charge your personal credit / debit card, as you pay directly to the virtual POS terminal of the Bank, which has provided a virtual POS terminal of the Hotel.

Credit card / bank transfer with credit card / when booking at www.dasclubhotels.com

 

We do not require your credit or debit card details to guarantee your reservation. Our system redirects you to a virtual POS terminal of Postbank, which has provided a virtual POS terminal to the Hotel (called in the current GTC Bank), after you have confirmed the desired service on the website and you send the information from your credit or debit card. directly to Postbank, which makes the prepayment.

In order for your reservation to be completed and confirmed, it is necessary to prepay the full value of the services confirmed by you on our website / unless otherwise advertised and agreed on our website / or to provide sufficient funds on it, or to submit data to valid credit / debit card, depending on the conditions of the specific price tariff.

In order to protect and encrypt the information from the card, when you send it to the Bank, they use the technology (PSIDSS). Accepted cards are Maestro, MasterCard and Visa. The virtual POS terminal used is 3D Secure and Verified by Visa.

Please read carefully the cancellation policies and deadlines, the possibility of a refund before making a reservation and completing the payment. Please note that sometimes your transaction / transfer of funds / is non-refundable.

Please check the room description carefully for such conditions and restrictions before booking.

The payment is processed securely by a third party (Postbank) and is transferred directly from your bank account to the bank account of the hotel.

DAS Club Hotel does not make, accept or process payments, this is done through the virtual POS terminal of the Bank.

 

In the event of fraud or unauthorized use of your credit card by third parties, most credit card companies and companies assume the risk and cover all payments resulting from such fraud or abuse, which may sometimes be subject to deduction. DAS Club Hotel does not enter into a payment relationship with the user at the time of booking a service, but transfers the user to a system of the Bank. For this reason, DAS Club Hotel is not responsible if the issuer of your credit / debit card withholds funds from you due to unauthorized transactions arising from a reservation made on our site.

Request

By submitting a reservation request and confirming it by the Hotel, a contract arises between us and you, which is regulated by what is written in these GTC, and in case of gaps, the relevant Bulgarian legislation applies.

To make a reservation you need to provide a name, address and telephone number.

 

Before submitting a Reservation Request, it is the user 's responsibility to read the General Hotel Reservation Terms and Conditions. DAS Club Hotel The user must agree and accept these terms. If he does not accept the General Terms and Conditions for accommodation and provision of additional services (restaurant, conference hall, parking) in DAS Club Hotel, his application will not be considered.

Requests for reservations for accommodation and / or services are made in one of the following ways:

- at www.dasclubhotels.com

- on tel. 00359 554 2 29 74 hotel reception

- By e-mail: reservations@dasclubhotel.com

- through a tour operator, travel agent or other partner

- on site at DAS Club Hotel

Offer and Reservation

An offer is prepared individually upon request. The offer is valid only for the requesting client until the deadline specified in it. The terms of the offer can be used by its addressee only if he accepts it within its validity period and makes a reservation for the services specified in it. For reservations for individual offers, these GTC apply, unless otherwise specified in the relevant offer. An individually prepared offer is not valid for already made reservations.

A reservation (made by all possible means) for accommodation pre-offered at a minimum of 50% of the value of the lump sum service / unless otherwise agreed between the client and the Hotel / by bank transfer, by credit card or in cash at DAS Club Hotel is considered guaranteed.

The rest of the amount of your entire reservation can be paid on the spot at the hotel.

For reservations including a period of accommodation during national or international holidays, special offers or packages prepared by the Hotel, a reservation prepaid at 100% / one hundred percent / of the lump sum of the accommodation by bank transfer, by credit / debit card or Cash.

For check-in dates after less than 24 hours, reservations are only accepted with prepayment.

A valid payment is considered to be an amount received in the accounts of, DAS Club Hotel provided a valid credit / debit card or cash on the spot. In case of guaranteeing the reservation by credit / debit card, the Hotel has the right to request payment directly from the bank - issuer of the credit card.

The hotel reserves the right to make adjustments in prices and conditions in case the Government of Bulgaria changes the current fees or imposes other regulatory changes.

Accommodation at the Hotel is done by presenting personal documents proving the identity of the client who made the reservation, a document proving the payment of the advance amount and a confirmation or voucher for accommodation.

In case the client wishes to be provided with additional services outside the accommodation or has specific requirements regarding food, accommodation, etc., he must state them when submitting the reservation request. The hotel will do everything possible to satisfy them, but does not unconditionally guarantee their implementation.

CANCELLATION OF RESERVATION

General cancellation rules:

Free cancellation: up to 72 hours before the date of check-in;

Late cancellation: cancellation later than 72 hours before the date of accommodation, 1st and 2nd night will be charged;

No-Show (non-appearance of the client on the date of accommodation / use of service) or departure before the agreed: the 1st and 2nd night will be charged;

Cancellation rules for special offers and conditions:

Individual cancellation rules;

For group reservations (more than 6 people) free of charge up to 7 days before the reservation time free of charge, then 100% of the prepaid amount, and in case of no-show 100% of the pre-ordered menu. The above rules do not apply to special events when individual ones apply.

 

The rules for final cancellation or in case of non-arrival or modification of the hotel reservation are also available on our website - on the page with information about the respective type of accommodation, are also shown in the confirmation email. Please note that certain prices or special offers may not be subject to cancellation or change. Please read the terms and conditions carefully before making a reservation.

If you wish to review, correct or cancel your reservation, please use the confirmation email and follow the instructions in it. Please note that a cancellation fee may be charged, according to the accommodation policy for cancellations or in case of no-show. We recommend that you read these rules carefully before making a reservation.

 

The hotel is not responsible and does not refund in case the cancellations are caused by force majeure, such as hostilities, terrorist acts, strikes, epidemics, natural disasters, flight cancellations and non-arrival due to deteriorating natural conditions and other circumstances.

Arrival and departure policy

Check-in time - after 14:00. Access to the rooms is only available subject to availability at the time of arrival.

Check-in before 09:00 is available at an additional cost, but subject to availability at the time of request.

Release time - 12:00

Parking

        12BGN / per day.

* The hotel parking lot is unguarded with 24-hour video surveillance. The hotel is not responsible for theft of the vehicle and for damages and lack thereof.

 

Smoking policy

In accordance with the Bulgarian legislation, DAS Club Hotel follows a policy not to smoke in all internal parts of the hotel, including: guest rooms, public areas and corridors.

For guests who do not comply with our policy, a fine of BGN 200.00 is imposed, which each Guest, Client and Visitor of the GHP gives his unconditional consent to be added to the account of the room, restaurant or requested by the violator personally. The infringer shall also bear personal responsibility for the administrative sanctions imposed by the competent authorities in connection with the infringement.

 

Designated smoking areas are distributed within the outdoor area of the hotel.

Thank you for complying with the Smoking Policy.

Dress code and general rules of conduct

The dress code of all public places on the territory of the hotel is official in accordance with our pleasant atmosphere.

The hotel reserves the right not to tolerate unacceptable levels of noise or guest behavior. You are responsible for adhering to generally accepted standards of good conduct during your stay at the Hotel. In case of refusal to comply, the hotel reserves the right to cancel the reservation without liability for refund or compensation.

The hotel's policy is not to discriminate on the basis of race, color, nationality, religion, gender, marital status, age, ethnic origin or disability. Guests and staff are expected to adhere to this policy and the hotel reserves the right to remove from the hotel any person or persons who have committed violations of this policy.

Pets are not allowed in the hotel.

All costs for material damage to the hotel are paid by the persons who caused them at market prices after providing an invoice by the Hotel.

 

Additional correspondence

When making and completing an online reservation, you agree to receive an email, which we will try to send you shortly after the confirmation of the Bank for successful payment, authorization. The email contains information about the hotel, personal code of your reservation, information about your booked service, as well as information about cancellation, modification and review of the reservation in the system of our website.

 

Limited liability

Subject to the limitations set out in these terms and conditions and in accordance with the law, we are only liable for direct damages incurred, paid or for which you have been held liable as a result of our failure to comply with our obligations in connection with our web services. the site, up to the total amount of your reservation as stated in the confirmation email.

 

(1) or damage;

(2) for any inaccuracy related to the Bank's Virtual Pos Terminal (including withholding funds from you due to unauthorized transactions resulting from making a reservation made on our website); for the performed services

(3) offered by the Bank for any (direct, indirect, special, subsequent or punitive) damages, losses or expenses

(4) incurred by you for which you have been held liable, or have paid, as a result of or in connection with the use, inability to use or delay of our website; for any (personal) injury, death, or other (direct, indirect, special, consequential or punitive) damages, losses or expenses

(5) suffered or for which you have been held liable or paid by you, whether due to (legal) actions, errors, non-compliance, (general) non-compliance, intentional crime, omissions, non-compliance, distortions, violation of law or non-compliance the direct liabilities (in whole or in part) from the virtual POS terminal of the bank (its employees, directors, agents, representatives or distribution companies); including for any (even partial) force majeure or any other event beyond our control.

DAS Club Hotel is not responsible for services outside the hotel, which the customer has purchased individually on site

DAS Club Hotel is not responsible for lost, forgotten or stolen items from rooms, restaurants or the pool, as well as for damages caused by third parties.

Amounts for requested but not used in whole or in part services due to the fault of the client are not refundable.

 

Complaints

All complaints related to the quality of the services provided by the Hotel must be submitted by the client on site at the hotel in order to eliminate the weaknesses. The submission is made in writing. In case the requirements are not met, the client must request a report from the responsible person. Within 3 working days after its compilation, the client will receive the official opinion on the issue from the Hotel Manager.

Intellectual property rights

The software required to perform our services or available for use on our website, as well as the intellectual property rights (including copyrights) of the content and information or on the material of our website, are the property of DAS Club Hotel, unless not otherwise specified.

 

DAS Club Hotel owns all rights to the content (including all intellectual property rights of) the interface (including infrastructure) of the website on which the service is provided (including guest ratings and content translation) and you may not copy, (hyper- / deep) redirect, publish, promote, sell, integrate and take advantage in any way of the content or our brand without our express written permission.

 

Miscellaneous

These GTC and the provision of our services are regulated and interpreted in accordance with Bulgarian law and all disputes arising from these general terms and conditions and our services should relate only and exclusively to the competent courts in Bulgaria.

The original Bulgarian version of these terms and conditions has been translated into other languages. The translation version is an expression of goodwill and is only an office translation that has no legal value. In the event of a dispute regarding the content or interpretation of these terms and conditions, or inconsistencies and differences between the Bulgarian version and the version of these terms and conditions in any other language, the Bulgarian language shall apply.

If any of the clauses of these terms and conditions are (or become) invalid, inapplicable or optional, you continue to be bound by all other clauses. In such a case, the invalid clause should be enforced to the maximum extent permitted by law, and you agree to accept a similar effect, such as an invalid, inapplicable or optional clause, in view of the content and purposes of these terms and conditions.

 

Campany information details :

 

Bulkar EOOD

Bulstat 102060883

8000 Burgas, Bulgaria

Burgas, 2 Al. Battenberg Street

reservations@dasclubhotel.com